FortiSlots privacy policy
How we collect, use and protect your personal information when you play with us.
What this page covers
This FortiSlots privacy policy explains, in plain English, how we handle the personal information you share with us. We cover what we collect, why we collect it, how long we keep it, and the choices available to you as a player based in the UK.
We know that privacy matters as much as the games themselves. Before you register with us, browse our promotions page or explore the faq section, it helps to understand exactly what happens with your data once you create an account.
We keep this policy under regular review so that it reflects current practice. Where we make meaningful changes, we aim to flag them clearly rather than bury them in small print.
Data we hold
The information your account contains
When you register, we ask for the essentials needed to open and run an account safely: your name, date of birth, contact details and payment information relevant to the methods you choose. During account verification we may also request supporting documents, including proof of address, to confirm who you are.
Read our faq
Why we collect your information
We use your personal data for a small number of clear purposes. The first is running your account: verifying your identity, processing deposits and withdrawals, and applying any wagering requirements attached to a bonus you have claimed. The second is keeping our platform safe, which includes checking for unusual account activity and supporting our KYC checks where they are required.
We also use limited data to communicate with you about your account, including confirmations, security notices and updates to our terms. Where you have agreed to hear about offers such as free spins or cashback, we send those messages separately from essential account communication, so the two never get mixed together.
We do not sell your personal information to third parties for their own marketing purposes. Any sharing we do is limited to what is necessary to run the service, such as passing payment details to the provider handling a transaction you have requested through methods like Skrill, Neteller, Paysafecard, MiFinity, Mastercard, VISA, Bitcoin or bank transfer.
How we keep information secure
Account verification
We check the details you provide during sign-up and may ask for proof of address before certain withdrawals are processed.
Restricted access
Only the staff who need account data to do their job can access it, and access is limited to what each task requires.
Secure storage
Personal and payment information is stored using standard technical safeguards appropriate to the type of data involved.
Ongoing review
We periodically review how data is handled across our systems and update our practices where improvements are needed.
Cookies and similar technologies
Our site uses cookies to remember your preferences, keep you signed in and understand how pages are used. Some cookies are essential to running the site, while others help us recognise returning visitors or measure which sections, such as mobile casino play, are used most.
You can control cookies through your browser settings at any time, though disabling some categories may affect how parts of the site behave. For a fuller explanation of the categories we use and how to manage them, see our separate cookie policy referenced in the footer of every page.
Your rights over your data
You have the right to ask what personal information we hold about you and to request that inaccurate details be corrected. You can also ask us to delete data we no longer need to hold, subject to any legal or account obligations that require us to keep certain records.
If you want to exercise any of these rights, or you have a question about how your data is used, you can contact us using the details provided in your account area. We aim to respond to reasonable requests within a sensible timeframe and will let you know if we need more information to act on them.
Players who want a wider view of how our platform operates, including how bonuses and terms work together, may find it useful to read about FortiSlots before making a request.
A note on responsible play
Privacy and responsible play sit alongside each other. If you would like tools or guidance on managing your play, our responsible gambling page sets out the options, and our platform is intended for players aged 18+ only.
Data retention in brief
| Data category | Typical reason held | Who can access it |
|---|---|---|
| Identity and address details | Account verification and support | Verification and support staff |
| Payment information | Processing deposits and withdrawals | Payments team and payment provider |
| Marketing preferences | Sending offers you have opted into | Marketing team only |
| Account activity logs | Security and fraud prevention | Security staff only |
Questions about this policy
If anything in this FortiSlots privacy policy is unclear, our support channels are the quickest way to get a straight answer. We would rather explain a point in plain terms than leave you guessing about how your information is used.
Privacy policy questions
What personal information does FortiSlots collect?
We collect the details needed to open and verify your account, such as your name, date of birth and contact information, along with payment details relevant to the method you use and, where required, proof of address.
Does this privacy policy cover cookies?
Yes, we use cookies for essential site functions and to understand how pages are used; you can manage cookie preferences through your browser settings at any time.
Can I ask what data you hold about me?
Yes, you can ask us what personal information we hold, request corrections to inaccurate details, and ask us to delete data we no longer need to keep for account or legal reasons.
Do you share my data with anyone else?
We only share information where it is necessary to run the service, such as passing payment details to the provider handling a transaction you have chosen to make.
How do I contact FortiSlots about my privacy rights?
You can reach us using the contact details available in your account area, and we aim to respond to reasonable privacy requests within a sensible timeframe.